TELUS TV FAQ
Are all TELUS TV® channels digital?
Yes. A TELUS TV digital box receives the digital TV signal and converts it into a format that works with your existing TV. This allows you to enjoy digital picture and sound on all channels. You require a digital box for each TV to receive the service..
Will I be able to watch digital TV on my existing TV?
Yes. A TELUS TV digital box receives the digital TV signal and converts it into a format that works with your existing TV. This allows you to enjoy digital picture and sound on all channels. You require a digital box for each TV to receive the service.
How many channels can I receive on TELUS TV?
TELUS TV offers over 400 digital channels, including over 40 in HD, a great selection of radio stations, movies, multicultural channels and more. We are continuously adding new channels.
Are HD channels included in every TV package?
Yes, TELUS offers over 40 HD channels, 10 of which are included in The Essentials. You can further customize your TV package by adding more HD channels once you've subscribed to the corresponding standard definition theme pack. .
Why do I need to subscribe to both the HD and corresponding standard definition theme packs?
Due to regulations and programming partner restrictions, you must subscribe to the standard definition version of the HD theme pack.
Why is HDTV better?
HDTV delivers brilliant, high-resolution images. With up to 10x the resolution of regular cable TV, you will see more details and enjoy a sharper picture than you would with regular cable TV. Watch your favourite shows with a true widescreen picture that delivers movies and sports that better fit the screen, providing a more intense viewing experience. Plus, enjoy rich, resonant sound through 5.1 Dolby® Digital sound.
What do I need to experience HDTV from TELUS?
HDTV requires 3 components: an HDTV, an HD digital box and HD programming. TELUS will provide you with an HD digital box and include HD programming with every TV package. All you need is an HDTV.
Can I get HDTV from TELUS where I live?
Yes. If you are eligible for TELUS TV, you can receive HD programming.
How many HD enabled TVs can I have?
TELUS TV supports up to 6 TVs, all of which can be HD TVs or a combination of SD and HD TVs.
What is PVR Anywhere?
With PVR Anywhere, you get most of the functionalities of a PVR on up to 6 TVs in your home. Record up to 3 shows simultaneously from any room. Pause a show in one room and pick it up from the same spot in another room. Plus, schedule recordings and access recorded shows from different rooms in your home. Even watch the same recorded show on different TVs at the same time and control them separately.
How many programs can I record simultaneously on my PVR?
You can record up to 3 live programs simultaneously on your PVR - up to 2 in HD and 1 in standard definition. With PVR Anywhere, you can schedule recordings and access recorded shows on up to 6 televisions throughout in your home.
How many recordings can I watch at the same time?
Four recorded programs can be viewed simultaneously, one of which has to be viewed on the TV connected to your PVR.
How much programming can I record on my PVR?
You can record up to 115 hours of HD programming or 295 hours of standard definition programming on your HD PVR.
Can I pause, rewind and fast-forward live TV from any TV at home?
You can only pause, rewind and fast-forward live TV on the TV directly connected to your PVR.
If I use my PVR to pause live TV on channel 5, then change to channel 6 for a bit, can I go back to watch what I missed on channel 5?
No. If you change the channel, the live TV program that was saved temporarily by your PVR will be deleted. If you would like to watch the program again, ensure that you permanently record the program.
What is Video On Demand (VOD)?
Video On Demand allows you to rent movies through your TV at your convenience. Watch them when you want, rather than waiting for pre-designated start times. You can view movies you rent as often as you like during the rental period. When you rent a VOD you can access it from any room in your home, and play it on up to 2 TV's at the same time while only paying for it once.
Can I get HD Video On Demand (HD VOD) or HD Pay Per View (HD PPV)?
Yes. Select VOD titles are available in the HD category in the Video On Demand menu. All live PPV events are available in HD and can be found on channels 675 and 676.
For further assistance, please call PCS Wireless at 1-866-541-9924